Terms & Returns
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I am a designer who prides myself in my designs and quality of jewelry that are painstakingly made. I also value my customer's opinion and the gratitude when they first see the finished piece of art. As such, I want to make sure that you are 100% satisfied with my designs and work. I would like my customers to note some terms and conditions of each sale. Once the design, stone, material, metal, and price have been agreed upon for any custom-made jewelry, there will be a 50% down payment. Custom-made jewelry cannot be returned but I would be happy to make adjustments to the piece if and whenever possible. Payments can be made either through cash, direct bank transfer, PayNow or Paypal. There is a 10% restocking fee for returns on ready-made jewelry. Returns must be made within 3 days of the sale. Alternatively, I can give you a store credit for the total amount that was paid. Please note that discounted ready-made jewelry cannot be returned. The online purchase is currently available for Singapore customers only. Overseas customers can contact me via email, telephone or WhatsApp for questions, payment method and delivery charges. All jewelry pieces purchased within Singapore must be self-collected in order for you to inspect the pieces.